See What Our Customers Say...
Below is a listing of reviews directly from our customers.
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Local Reviews
Very happy.
Mark and Susan - Madison, CT 06443
Matthew was such a great guy!! Did both our furnace and AC. Very friendly and courteous! 😄😄
Excellent
Geri - Clinton, CT 06413
Outstanding Service!
Satisfied Customer - Deep River, CT 06417
Outstanding experience with Wilcox Energy!
Excellent Job on HVAC Install
Rich - Killingworth, CT 06419
From start to finish, Matt V. provided a very competitive and well thought out proposal and the installers Nick, Mike & Mike provided excellent, knowledgeable service, paid attention to detail, and answered any questions along the way. They were respectful, courteous and friendly. Overall it was a great experience and I would recommend Wilcox to anyone. A+ Thank you!
Excellent and timely service!
Elizabeth - Lyme, CT 06371
Mike and Mike were polite, informative, patient and determined to find the cause of my hot water problem and they didn't leave before it was fixed. They showed me what the problem was and how they repaired it (even though I don't understand anything about hot water heaters). Excellent service!
Unbelievably excellent service
Ayers - Old Saybrook, CT 06475
Nick and Jared were resourceful and clever about solving a problem that could have involved ordering parts, waiting for delivery etc. Thanks to both of them.
Great service
Sanford - Madison, CT 06443
Jared was great.
Excellent Heating System Check-up
James - Old Saybrook, CT 06475
Very professional, courteous, thorough, competent and efficient
Excellent emergency service.
Thomas - Lyme, CT 06371
This is a review of the emergency repair man, not the earlier in the day furnace annual maintenance person. He came promptly and quickly solved the problem of no fuel in the line.
Boiler service.
Tbrennan - Clinton, CT 06413
Called Wilcox at 12:30 with a service call. Told 2-4 PM. At 2:00 on the dot, Jared & Partner showed up for service. They quickly diagnosed the electrical issue I was having, replaced thermostat & quickly fired up our boiler. Excellent service!
professional!
Alan - Old Saybrook, CT 06475
very knowledgeable and answered all questions polite and timely
Excellent service
Janet - Killingworth, CT 06419
Mike was absolutely thorough in explaining everything furnace related! Super friendly!! Really appreciate your help this morning!
Excellent Service!
Michelle - Guilford, CT 06437
I’ve been using Wilcox for years because the service is very reliable, friendly, and professional!
Excellent Service
Tom - Old Saybrook, CT 06475
We’re very happy with the whole installation process and the service crew. Very courteous, on time and neat. I would definitely recommend Wilcox to fam in my and friends.
Great service
Cathy - Westbrook, CT 06498
Great service.
Great Job. Thank you for the professionalism, skill, and responsiveness!
David - Madison, CT 06443
Greg did a great job! we had a power outage / surge that fried the controller for our boiler - therefore no heat at 10pm on a frigid night. Within 25 minutes of my call, he called me and said he would be at our house in approx 10 minutes. He showed up on time and got the boiler repaired in about 45 minutes. Great Job. Thank you for the professionalism, skill, and responsiveness!
Boiler Tune Up
Michael - Clinton, CT 06413
Roger and his assistant tuned up our boiler today. They arrived on time and were very nice to deal with!! Found that the boiler has begun to show its age. Asked questions about what new boilers Wilcox Energy installs etc. They were very knowledgeable and helpful!! I so appreciate that!!! Would highly recommend Wilcox Energy to everyone !!!
Excellent service!
Maureen - Madison, CT 06443
Could not have asked for a better technician. Kurtis is smart and so capable
Excellent experience
Michael - Essex, CT 06442
Wilcox Never Lets You Down!
dkrane - Old Saybrook, CT 06475
Great service, quick to respond and excellent to explain and correct the issues. Wilcox has never let us down in any of our energy needs. Both Jared and Mike deserve raises 🙂
Great Work
Greg - Old Lyme, CT 06371
Jared and John were polite, professional and efficient. Great service by them!
Wow!🤩
Susan Sadowski - Madison, CT 06443
Roger and Tyler just completed quite a lot of work on the boiler/heating system at my home. As I sat upstairs while the men worked, I overhead amazing, patient and experienced teaching from Roger as well as understanding and competency from Tyler working the repairs. Both men were friendly and explained everything so that I could understand what what being repaired and how my system works. I am grateful for all the work and time they spend at my home. Thank you!
Great service with kind service men.
Karen - Clinton, CT 06413
Your service team were on time (and I mean on time!) which is a wonderful way to begin customer service. They listened to my concern and agreed to change the faulty oil tank valve as part of this visit. They checked the zone heating and determined I needed a new circulator. They explained to me the equipment function and provided an estimate of cost to replace and completed the work while on the premise. I was not anticipating equipment would need to be replaced, but they provided an estimate of time which would still allow me to make my appointment. The Wilcox Team left the premise with a clean area. Their thoroughness, expertise and kindness made this visit a triple header! Thank you Roger and Tyler!
Great service
Lorraine - Clinton, CT 06413
Great and Quick Service
Matthew - Killingworth, CT 06419
Excellent Service!
Ben - Clinton, CT 06413
I’ve always had great experiences with Wilcox and their team, Roger is no different. Extremely personable, great communication and very knowledgeable. I’m confident in the services he performs and would recommend his expertise and Wilcox to anyone.
Very helpful and professional
Ruth - Old Lyme, CT 06371
Mike was the technician and he arrived early as requested because I had to get ready for work. Was very accommodating to our confined basement space. Went above and beyond explaining the state my furnace is in and our oil tank. Explained what is recommended to prevent costly damages later. Grateful for his expertise and how Wilcox has been diligently taking care of our family for years.
Once Again, Wilcox Saved the Day
McRo - Westbrook, CT 06498
I’ve been a Wilcox customer for 17 years and they have always gone out of their way to help with all my heating and air conditioning needs. Smart, friendly staff came to the rescue once again.
Friendly, helpful service!
Kathleen - East Lyme, CT 06333
Michael was friendly, knowledgeable and efficient. He was able to troubleshoot a couple of issues and made needed adjustments. He made us feel confident that the problems were addressed.
Timely, friendly & Excellent service
Norman Livingston - Essex, CT 06426
WilcoxOil- great company to work with!
Helen - Old Saybrook, CT 06475
Wilcox Oil has always taken care of me! I had my furnace cleaned today and the service tech Mike was great! Friendly, smart and took the time to explain a few things to me to make the furnace run more efficiently. I highly recommend them!
Excellent service
Linda - Old Lyme, CT 06371
Jared was terrific! He came to look at the water heater which was not working. He was knowledgeable and explained what he was doing and very courteous.
Experts at their craft, Professional, and Polite
Chad - East Lyme, CT 06357
Michael and his partner John were spectacular. We were without heat…they arrived within a half hour to diagnose the problem and resolve it, which they did, seamlessly. Beyond their professional expertise, they were both very polite. They listened to what I had to say, acknowledged my concerns, and clarified things in language I understood. Overall it was a very pleasant and effective interaction. I would recommend the two to family and friends.
EXCELLENT SERVICE-gas fireplace
Gail - Clinton, CT 06413
Jared checked all the boxes that are important to me when I call for service: Competent Efficient Respectful to home and to homeowner Patiently explained options for fireplace repair. Finally showed me the repair work and refreshed fireplace operation. I request that Jared be assigned as my service person in all future services
Great job — very reliable.
Michael - Old Saybrook, CT 06475
Great service. Punctual, efficient, and really good at what they do.
Excellent and friendly service!
Diana - East Lyme, CT 06333
Jared of Wilcox Energy did a great job replacing our oil burner and water heater. It was a huge job, and Jared, John, Nick, and Kurtis were knowledgeable, efficient, and helpful in explaining everything. They all worked hard and the finished product was amazing. Thank you!
A-Plus Service!
5A Groveway - Clinton, CT 06413
Wilcox is great!! Both technicians were friendly, knowledgeable and fixed my problem very quickly. The team was here within 2 hours of my initial call. A-plus service
Excellent service
Betsy - Old Saybrook, CT 06475
Very pleasant, professional, and knowledgeable . Responded both in return call and visit very promptly
Fabulous!
Christine - Old Lyme, CT 06371
He was terrific! Personable and informative. He’s a keeper!!!
Wilcox always provides great service!
Michael - Old Saybrook, CT 06475
Mike and Matt were great. Very thorough and solved an ongoing issue. Both were friendly and patient when answering my questions.
Matthew O.
Tempstar gas furnace tuneup & tempstar a/c tuneup
Michael B.
Today we replaced an older oil boiler with a new Peerless Boiler.
Matthew O.
Trane central A/C tuneup
Matthew O.
Buderus oil boiler tuneup
Matthew O.
Thermopride oil furnace tuneup with Bryant A/C tuneup
Kurtis I.
Burnham
Michael B.
80 gallon indirect hot water heater installation
Roger S.
Burnham oil tune up
Roger S.
Tempstar air conditioning tuneup
Michael M.
Installation of Thermopride furnace with a Trane air conditioning coil
Ruth W.
Review for Roger & Tyler. Thank you very much, we appreciate your business.
Michael M.
Installation of New Yorker boiler with 80 gallon indirect hot water heater
Jared Z.
2 trane ac installs
Roger S.
Utica oil boiler tune up
Michael M.
Installlation of two 120 gallon propane tanks with remote tank monitor
Matthew O.
Oil Boiler tuneup & Honeywell T-stat installation
Michael B.
No hot water on buderus indirect water heater
Roger S.
Buderus oil tune up
Jared Z.
Fireplace remote replacement
Michael M.
Installation of 50 gallon Heat Flo hot water heater
Jared Z.
Reset call. Burnham steel boiler
Roger S.
Buderus oil boiler tune up
John C.
No heat! Basement flooded! Replaced oil burner motor on Beckett burner!
Kurtis I.
Buderus boiler
Mackinley F.
Wilcox Energy performed a full home heating conversion for oil to propane. We installed a Viessmann Boiler.
Jared Z.
Replaced thermostat
Jared Z.
Riello oil pump
Michael B.
Regal oil fired furnace tune up
Roger S.
Regal warm air furnace oil tune up
Julie V.
Customer had no heat after hours. John responded and got the customer's boiler back up and running. Had the parts on his truck to fix the issue.
Shaunie F.
No hot water
Jared Z.
New furnace and ac
Roger S.
Regal oil furnace tune up
Michael B.
Burnham boiler / hydro air system annual tune up
Jared Z.
Replaced primary control. After hours emergency