Heating System Tuneup
John - Madison, CT
Henry - Old Saybrook, CT
Quickly analyzed the problem, and quickly made the repair.
Robert - Clinton, CT
Hardworking, personable and knowledgeable employees did a great job! Wllcox service department was extremely responsive to our needs. Not cheap but they proved to be worth it.
Very courteous, patient and informative. Service like “it used to be “. Thank you.
Barbara - Westbrook, CT
Marie - Old Saybrook, CT
Vidal and Roy were extremely knowledgeable, professional and friendly during their visit. Would definitely recommend!
Mr - Old Saybrook, CT
Very pleased with the crew. Would highly recommend to anyone!
Ed - Madison, CT
Small crawl space and heavy equipment — the Wilcox crew worked efficiently and cheerfully to get our heating plant installed. Well done!
Great Service and Super nice employee!
Maryjo - Old Lyme, CT
My furnace went out and Wilcox sent Vidal out within a couple hours. He was so nice and friendly and found the problem quickly. A very pleasant experience!
Betty - Westbrook, CT
Quality boiler installation and very responsive
Ed - Old Saybrook, CT
During annual maintenance the Wilcox tech noticed that the furnace had a hole in the boiler, making it dangerous. That was on New Year's Eve. The installers showed up on the morning of 2 January to install a new Buderus boiler. Remarkable response to the problem!
Roy was awesome!
Karen - Westbrook, CT
Roy fixed the problem with the schedule feature on my thermostat in minutes! For years I was told it couldn't be fixed. He was professional and knowledgeable. Definitely will recommend him and use him again.
Keith - Old Lyme, CT
We had Wilcox install a new furnace with central air. the work was done perfectly and timely. all the guys on the job were terrific. Thanks Again.
The service was great, I was not happy with the price,but knew it had to be done,the team worked very hard
Carole W Potter - Madison, CT
the crew got here at 8Am and worked all day until 230Pm,which was good because I was FROZEN
Kate - Clinton, CT
V was very professional and did a great job taking the time to explain to me about what he was doing. He also was very kind and considerate. Great employee!!
Annual Furnace Tune Up
John - Madison, CT
Brian - Old Saybrook, CT
Vidal arrived on time for my annual furnace service. He introduced himself and explained what he was going to do. He didn’t object to me watching over his shoulder. He was very informative. He gave some tips about my system. He was very polite and thorough. My heating system received the service that I expected. Thank you Vidal.
Budaris Boiler Installation
Sam Swoyer - Clinton, CT
Our installation was quite complex with six independent zones. The Wilcox worked showed up on time and immediately began removal of the old Burnham furnace. The new furnace was beautifully installed by the Wilcox team over the next several. They worked intelligently and efficiently. The final installation is absolutely great far exceeding my expectations. Wilcox is the best in the area. My thanks to the team (Kevin, Roger, Vidal and Jake) for a job well done!!
Kristin - Old Saybrook, CT
John was friendly, efficient and knowledgeable. We really like having Wilcox as our oil and propane supplier as well as our service company!
John - Old Saybrook, CT
John,Greg miles were great guys-very personable
Sarah - Westbrook, CT
Bev - Old Saybrook, CT
I have been using Wilcox for fuel delivery and repairs to our furnace/ cooling systems for the past 4 years. Today I called because our water heater was not working, the tech came out within 2 hours and diagnosed and repaired the hot water heater. Vidal was courteous and answered our questions. I actually learned a few things! Thank you.
Peter - Westbrook, CT
Superb job—it’s most appreciated.
Rick - Old Saybrook, CT
Told me everything I needed to know fixed or tuned everything and then cleaned everything up thereafter. Wow.
Patricia H for Philip Dundas house - Old Saybrook, CT
Today I had the pleasure of having Vidal come to fix our furnace. He was delightful very informative, skillful and friendly. Wilcox Energy should be pleased that he is representing its service department for sure. He ordered a part for our furnace and I hope he will be the service rep that comes back to the house to install it! Thank you I should also add that the woman on the phone was great too! Sorry I forgot her name.
Fireplace Insert Repair
Greg - Old Lyme, CT
Service scheduling was prompt. Ron explained what was needed, completed the repair professionally, was neat in his work (diligently wiped his shoes coming inside each time), cleaning up afterwards and was friendly. Very satisfied w/ his job. No comment on cost - haven't been billed yet.
Kathy - Old Saybrook, CT
Your service technicians were prompt, courteous and explained everything clearly
Hellen - Old Saybrook, CT
Roger was awesome with the service today
William - Killingworth, CT
Arrived on time, completed service efficiently.
Jackie - Westbrook, CT
The Wilcox team arrived right on time, and installed the new furnace in an efficient courteous manner. They took the time to explain what they were doing & pointed out important features of the new system. They made sure to clean up after the job was finished.
Timely service and job well done !
Bob - Madison, CT
No heat call, service was swift, thorough, and neat. Very happy with service tech !
Danielle - Old Saybrook, CT
Technicians were professional, courteous & informative. Wilcox is the only company I’ll use from now on....
Great service and amazing follow up by Mindy, Roy and Nick
Nick - Westbrook, CT
Vidal attention to the details were spot on. Roy's tech service over the phone was exactly what I needed. The follow-up by Nick put a cap on what could have been a really stressful situation, instead turned it into a learning experience in a kind manner. Cannot express my gratitude and appreciation for how your whole company has looked out for us for years.
Ken - Old Lyme, CT
Keith - Madison, CT
Steve - Westbrook, CT
Alison - Clinton, CT
Very efficient and thorough service of our oil burner furnace and repair of our propane fireplace. The technicians were knowledgeable, friendly and conscientious about cleaning up.
Annual maint. - very efficient.
Bruce - Madison, CT
Team made short work of maintenance on two burners / systems.
Awesome service as always!
Pam - Old Lyme, CT
great customer service
Linda - Clinton, CT
The technician arrived even before the time we had made the appointment for. he found and explained a slight problem that could have become a much more serious issue. The annual serving for the rest of the appointment went perfectly !
Deb - Lyme, CT
Have had a great experience from initial contact Julie to bookkeeper to Roger the technician.
System 2000 annual oil heat tune up
Boiler tune up
Annual burnham oil boiler tune up
Install gas valve on empire propane fireplace set.
Not enough hot water.
Noises on nat. Gas furnace
Buderus boiler tune up
Install of a Bosch gas boiler
Tune up New yorker Boiler
Service call burnham boiler
No heat on Williamson furnace. Bad blower motor
Annual heating tune up on Burnham boilers.
Repair issue with no heat one zone on oil boiler from 1950. Older boiler but still chugging along. Find me a gas boiler from 1950.
buderus boiler cleaning with first co. hydro air.
Repair Empire propane fireplace.
Repair Empire propane fireplace.
Fireplace service, new gas valve.
Annual heating tune up on Williamson boiler.
Annual heating tune up on Burnham boiler.
Tank monitor installation
Found issue with Empire propane log set
Fixed issue with a two speed high efficiency propane York furnace.