See What Our Customers Say...
Below is a listing of reviews directly from our customers.
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Local Reviews
Powered by Nearby NowExcellent and Thorough service
Carolyn - Killingworth, CT
Matthew from Wilcox was very helpful and listened to our concerns. He serviced our system and offered some suggestions for upgrades.
Great Service!
Dolan - East Haddam, CT
I want to praise the work of William Clark and his team. They all were extremely competent, patient, friendly, responsive and went above and beyond to get the job done! I would recommend them highly to anyone and my husband and I look forward to a continuing relationship. Karen and Jack Dolan
Great service
Jolene - Westbrook, CT
Kurtis and Roger came to service the central ac unit and there knowledgeable and courteous. Great service from Wilcox, as always!
Excellent installation service
Angela - Deep River, CT
We had a new AC unit installed. Jared and his team were always on time, always polite (even to my barking dogs), and did a great job with the installation.
New Boiler
Bryce - Old Lyme, CT
Roger, Vidal, Avery and Kurtis did a fantastic job installing my new Boiler. I am very happy and Wilcox always makes it super easy and convenient for us! 5 star review all the way around!
Great service
Jacqueline - Clinton, CT
Great
Posted - Clinton, CT
Awesome knowledge. Went directly to the part which was causing the problem. Had both that part plus a pressure relief valve which was leaking and a filter for the furnace in his truck. You guys come prepared and get the job done the first time. Thanks
Best Ever
Evan - Old Saybrook, CT
Central AC broke in a heat wave, but Wilcox, Jared, and the guys were there to get an entire system up in 48 hours. Wouldn’t recommend anyone else!
Excellent service!!!
Garry - Madison, CT
Very respectable young man, exceptionally friendly. Very professional and performed high quality work. Would be very pleased to have him service my a/c again in the future. Highly recommended.
Amazing Team to the Rescue
Susan - Westbrook, CT
After weeks of sweltering heat and another company who abandoned us, we were in bad shape. With their sheer expertise and unassailed professionalism Jared, Nick and Avery replaced our system.Supported by Matt, a terrific and understanding consultant, Jared, Nick and Avery tirelessly worked in a 90-100 degree attic, without complaints until or new ac was installed. Amazing, and we are so grateful!
Great service, quick response
Katherine - Old Lyme, CT
We have never been disappointed or unhappy for any reason with the service that Wilcox provides!
Great Service!!!
Chad - Old Lyme, CT
The response was really prompt and the service was excellent! Jared, the service technician was able to quickly trouble shoot the issue with our very outdated HVAC system and repaired it within the hour. Super nice guy, knowledgeable and very professional. Saves our behinds with the hottest days of summer coming on!
efficient, neat, polite and professional
Phillip - Old Saybrook, CT
Unbelievable service from vidal and Jared
Lohit - Clinton, CT
Both Jared and Vidal were awesome and spent two full days replacing our air conditioner unit. They were patient with us,answered all our questions and always had a smile on their face.
Excellent Job
Mary - Old Saybrook, CT
Very happy it’s Jared’s work and manner. Went about his job, was courteous and provided good service.
Great experience
Nadine - Madison, CT
Vidal was great! He came on time, explained everything, was professional and neat and made sure that our AC install was perfect. We could not have asked for more. Great job, Vidal! Also, Matt who came out to do the estimate was also great! On time, very patient answering my questions and quick with the estimate. Wilcox has been servicing our furnace and providing our oil for years. We think they are fantastic.
Kurt's was great.
Mary - Old Saybrook, CT
Great work
Tom - Lyme, CT
Vidal and John are awesome. Very professional, very thorough. The finished job is super clean we are very happy.
Great Services
Judith Keane - Madison, CT
Installers very very knowledgeable and courteous!
Great!
Amanda - Old Saybrook, CT
Jared was prompt, articulate and thorough.
Great service!
Irene - Old Saybrook, CT
Jared was very helpful with all concerns. Walked me through where to change filter in furnace. Very polite as well.
Great Service
Laurie - Old Saybrook, CT
Excellent service, they were extremely polite and knowledgeable. They were able to get me a part at a discounted rate.
Great Service!
Chris - Old Lyme, CT
On time, conscientious, professional, and efficient!
great service
Joe - Guilford, CT
professional, personable and caught a system problem they quickly repaired
Great company
Mark - Old Lyme, CT
Rodger Shorey and his assistant, just finished servicing our furnace and air conditioning unit. As usual, Wilcox personal went the extra step to do a great job. Great company to deal with!
Matt was very courteous and proficient. He performed a comprehensive servicing of our A/C system. I felt comfortable leaving him alone in the house wh
Richard - Westbrook, CT
Great All Around Job
Pardo - Westbrook, CT
Arrived for appt on scheduled day! Had great ideas about which tank to install and placement. Came back to finish the job as scheduled. Took the time to walk me through the work that had been dine! Super guy and very helpful with all my questions!
All one could ask
Mary - Lyme, CT
Jared and Eric should be poster people for employees we all want. They were efficient, patient, took time to explain and were funny! Starting with their on time arrival and finishing with their recommendations I don’t think anyone could ask for more professional service. Wilcox has always been a customer service business, with these two, they have upped their game.
Great Service….exceeded expectations
John - Madison, CT
Not fun when your AC is shot and needs total replacement but the team from Wilcox service, sales, and installation got us back up and running in no time.
AC repair
Rich - Killingworth, CT
Jared was on time, knowledgeable, efficient, and friendly. Great tech who diagnosed and fixed everything quickly! We are looking forward to using Wilcox energy for further home upgrades!
Great service, polite, communicative and responsive.
Elizabeth - Lyme, CT
Jared was polite, told me everything he was doing before he did it and was accommodating of my requests. Couldn’t have been better!
Very good service!
Blair - Old Lyme, CT
Excellent and helpful service technician. Matthew was a pleasure to have in our home!
Fast and Friendly!
Dorset Lane - Madison, CT
Jared was very knowledgeable and Incredibly professional, and a pleasure to work with! Thanks for the quick response!
Great AC Service/Fix
Dinos - Salem, CT
Vidal came quickly, at short notice, he was polite, listening to my explanation and let me know exactly what he was going to do and what problem he was going to look for. The AC was fixed in no time and all the cost options discussed before we decided how to proceed. Everything is working well now. Thanks!
Excellent same day service for urgent problem
Ethan - East Lyme, CT
Mr. Velez responded to a call on the same day of our call, fitting us in for a split unit not providing any cooling. He quickly established the problem, explained the steps necessary to test and then repair the system and made time to get the whole job done on the same day. Compared to HVAC technicians from other companies, he was very thorough and knowledgeable. Excellent service! Pricing is from Wilcox Energy and is reasonable for market rates (which are high right now, especially refrigerant prices).
Absolutely Great Service!!!
Flora - Clinton, CT
I've used Wilcox since 1999 when I first moved to this house. I received a recommendation from a former friend in Woodbridge and have never been disappointed..The cost has always been reasonable and the service has always been excellent in every way whether on a scheduled or emergency basis. Technicians have been skilled, helpful, courteous. Today Jared Zanelli came to tune up the air conditioning and did a repair to prevent potential problems. I am very grateful . I am pleased to be able to provide feedback and will continue to recommend Wilcox to friends.
Excellent Team
Melissa - Essex, CT
John, Roy and team installed our new A/C system. Great service and professionalism as always.
Knowledgeable technicians; Great Service
Collier - Essex, CT
Vidal and Matt were very professional, courteous and thorough with annual maintenance of our AC systems.
Great Service
Kassim - East Lyme, CT
Wilcox technicians are knowledgeable and highly professionals. Show up on time and get the work done well.
Thumbs up / 5 Stars
Larry - Clinton, CT
Both Bill and Chris were very professional and very personable. They were very easy to work with. The job looks great. Great workmanship.
Kurtis I.
Ac install 2nd floor
Matthew O.
Thermopride tuneup
William C.
I am piping a propane fire table
Chad C.
Gas leak
Kurtis I.
Ac tune up
Kurtis I.
Ac tune up warm air furnace
Kurtis I.
Buderus install
Chad C.
Ac condenser install
Jared Z.
Ac install
Erik Z.
Ruud A/C service/coil cleaning
Kurtis I.
Hallmark tune up
Jared Z.
A/c install
William C.
I am piping propane to a new stove
Vidal V.
No AC Rheem air conditioning
Andrew M.
Serviced ribbing water heater
Kurtis I.
Ac tune up T pride
Jared Z.
No ac service call
Jared Z.
Ac install
Jared Z.
Ac service call. Replaced disconnect and capacitor
John C.
Installation of Viessman boiler
Jared Z.
Condensate pump
Jared Z.
AC SYSTEM INSTALL
Vidal V.
New Trane AC unit install 5 Ton
Jared Z.
Condenser fan motor
Kurtis I.
Mitsubishi tune up
Kurtis I.
2 Rheem ac tune ups
Andrew M.
ATU
Andrew M.
ATU
Kurtis I.
American standard gas tune up
Vidal V.
New Mitsubishi mini split install
Kurtis I.
Trane ac install
Jared Z.
AC tune up
Kurtis I.
Doing training
William C.
I am piping propane to a Generac generator
Jared Z.
Ac tune up