See What Our Customers Say...
Below is a listing of reviews directly from our customers.
Let us know how we're doing, Click Here to leave us a review.
Local Reviews
Powered by Nearby Nowjob well done but I did think a little pricey
Lindalea - Madison, CT
Great service
Karen - East Lyme, CT
Everyone I have dealt with at Wilcox energy has been so nice. They have been so patient with all my questions and very detailed with their responses.
Excellent Service
Joe - Clinton, CT
Punctual for an arrival time & clean up time
Great service
Walter - Old Saybrook, CT
Very good
Always prompt and courteous service
William - Clinton, CT
Great Service! Always helpful.
Liz - Old Lyme, CT
.
Top notch service
Joseph - Old Saybrook, CT
Dependable company, great technicians and office staff to work with
Great service
Nancy - Old Saybrook, CT
They were on time, friendly, cooperative, and pleasant.
Response from Wilcox Energy:
Hi Nancy, was there something that was missed during your recent service call with Wilcox? We want to make sure you had a great service experience and with a 1 star review it does not indicate that you did. Please give us a call to discuss.
Great service
Sandra - Essex, CT
Great service
Svetlana - Old Lyme, CT
Great professional service, awesome troubleshooting skills. Thank you, John and Vidal. Date of service 9/11/2019
Exceptional service and results
Gary - Westbrook, CT
turnaround in less than a week - existing boiler assessment / quote / new unit delivery / new unit installation. All feedback was clear, pricing consistent with market, and installation completed in 2 days. Mechanics performing work were able to communicate how the work was going, and very respectful of property. We have used Wilcox at our primary property for years, always satisfied with guidance and maintenance on equipment, and would highly recommend them for repair and replacement work
Excellent Service!
JG - Old Saybrook, CT
The phone representative was very responsive in setting up a very convenient appointment, and Jake, the tech who came to service my furnace and AC was on time, very knowledgeable, friendly, and did an excellent job. I highly recommend Wilcox!
Excellent work as always!
Nancy - Clinton, CT
The team at Wilcox Energy are always on time, friendly and efficient. They even solved a problem I had with the thermostats in record time! Keep up the good work!
Cleaning / Tune-up
Stan - Madison, CT
Showed up on time, performed all of the required work in a timely & professional manner, made sure the furnace was operating correctly and at peak efficiency. Can't ask for anything more than that. Can't rate the cost / pricing as I don't know what it is going to cost.
Quality Service
Deba - Westbrook, CT
Each representative of Wilcox Fuel was professional, courteous, answered all questions, and worked well together as a team. They did not damage anything or make a mess. Each of them knew what they were doing.
Great ,friendly service
Joseph Palmieri - Westbrook, CT
Very helpful ,excellent service.
Very satisfied
James - East Lyme, CT
Very satisfied
Excellent service
John - Chester, CT
Joe is an excellent tech
Great crew
Sydney - Old Saybrook, CT
Very efficient and cooperative and pleasant- no complaints!
Great Service and really reliable.
Chad - Old Lyme, CT
Wilcox service provider Showed up as scheduled and couldn’t have been nicer, more informative and professional. My furnace is 20 years past it’s shelf life and still going strong thanks to Wilcox.
AC Install
Paul - Old Saybrook, CT
Great job.
Excellent Service.
Don - Westbrook, CT
I always trust Wilcox to give me the best service.
Great service, quick work
Neal - Clinton, CT
Excellent service. Pleased with the outcome.
Fred - Clinton, CT
Great service!
Cynthia - Old Lyme, CT
Great service
Gina - Madison, CT
The technicians were polite and friendly and professional
Polite, friendly, very professional
Bonita - Clinton, CT
They were here at 8:00 worked effectively After they left there was a whistle i heard in the system I called in to the office and within 10 minutes or so he came back and made an adjustment - no more whistle 😁
Response from Wilcox Energy:
Thank you very much for taking the time to share your positive experience with our installation crew. We truly appreciate your business and are grateful that you have chosen us for your home comfort needs. Enjoy the cool temps of your new Air Conditioning System! Julie
Great service!!
Marta & Wayne - Deep River, CT
The guys at Wilcox did a fantastic job installing our mini-splits. They were courteous (while also funny!), hard working and completely knowledgeable. They made sure we were satisfied with the job. A great experience.
Response from Wilcox Energy:
Thank you very much for your 5-star review of our installation crew. I hope you enjoy the comfort of your new mini splits. We appreciate your business. Thank you!
Great, prompt service!
Steve - Old Saybrook, CT
Our water heater sprung a leak in the early morning hours. The Wilcox staff handled everything professionally and efficiently from the initial early morning phone call and everything inbetween through getting a new water heater installed within 4 hours! Excellent service technicians who had solutions for everything that came up!
Response from Wilcox Energy:
Steve, thank you very much for taking the time to leave this awesome 5-star review. I'm glad to hear that we were able to hop to it and get your hot water back up and running with a new hot water heater. We appreciate your business. Thank you!
Great service, Awesome Price
Joe - Old Saybrook, CT
Great service, awesome price, great job all the way around.
Response from Wilcox Energy:
Joe, Thank you very much for taking the time to review our service. We appreciate your business. Thank you!
Meticulous Service!
Mike - Old Saybrook, CT
Rodger just completed a furnace tuneup. He arrived on time, did a very thorough job and politely answered any questions I had. Last year I had another HVAC company do a tuneup. The Wilcox Energy service inspection was way more detailed which makes this customer confident and happy! 😀
Response from Wilcox Energy:
Mike - what a great review of Roger's service. Thank you very much for putting your confidence in our team. We greatly appreciate your business. Thank you!
Excellent service/Competitive
Paul - Guilford, CT
I have been working with Wilcox for over 8 years and have been very pleased with their service, attention to detail and competitive pricing. Roy and Greg were a pleasure to work with today. Very professional and very friendly. Thanks!
Response from Wilcox Energy:
Paul, thank you very much for your review. We appreciate your loyalty over 8 years. It means a lot. Thank you! Julie
great service very informative nice guys
Michele - Clinton, CT
have had wilcox for 43 years have never had a problem and have always received great serve
Response from Wilcox Energy:
Wow! 43 years. Thank you very much for your 5 Star Review. We truly appreciate that you continue to be a happy Wilcox Customer. Thank you for your loyal business.
Quick resolve
R - Madison, CT
Response from Wilcox Energy:
Thank you for taking the time to write a review. We appreciate your business. Thank you!!
Terrific service!
Megan - Madison, CT
We had our first floor unit replaced 2 weeks ago and they were terrific. They came back this week to replace our 2nd floor unit. All the guys were kind and professional. They worked clean and fast. We called Monday July 1st and our unit was replaced Wednesday the day before the 4th of July!!!
Response from Wilcox Energy:
The best part of this review ( and it's awesome) is that you referred to our guys as kind. Best compliment! Thank you for your business and I am happy we were able to get your ac replaced early in the season - and before the HOT holiday. Thank you!
AC service
Robert - Lyme, CT
Every experience with Wilcox has been great. They service our boiler, gas fireplaces and AC. The service techs and office staff are a delight to work with.
5 star
Peter - Old Lyme, CT
5 star
Great team installed our replacement AC system and last week did Water heater repair
Tom Ostrander - East Haddam, CT
Today Lauren and the other 3 installers did a super job. They all seemed very experienced wasted no time in replacing our system. They were neat with their work and communicated throughout the day the status of the job. I would highly recommend them to anyone. In addition to our AC last week your company repaired out water heater I think it was Brendan, he was also very helpful and thorough.
Boiler
James - Old Saybrook, CT
Great experience
Great prompt services
Marco - Old Lyme, CT
The technician was polite, prompt and professional.
Jacob N.
Tuneup on peerless boiler
Jacob N.
Tuneup on peerless boiler
Roy G.
Help customer setup WiFi thermostat. Honeywell T6 Lyric connected to oil fired boiler.
Steve H.
Propane tank install in clinton ct for an old house with a new owner. Renovations to follow - new kitchen with propane cook top propane dryer propane hot water
Roy G.
Repaired a domestic water leak on an oil fired boiler with an indirect water heater.
Greg C.
Boiler tune up
Joe K.
Upgrade zone control and thermostat to WiFi
Greg C.
Heating tune up
Avery W.
Tune up on Bryant furnace and bock water heater
Johnnie M.
Installation of Buderus Boiler
Mackinley F.
New buderus boiler install done at the beach in Westbrook
Chad C.
Furnace heating tune up
John C.
Finished product
Roy G.
Peerless boiler installation with a Riello burner.
Avery W.
No heat in one zone changed thermostat to a t4 pro all set
Joe K.
No heat 1 zone
Avery W.
Tune up on burnham boiler
Joe K.
Tune up Burnham boiler
Roger S.
Williamson oil tune up
Roy G.
Boiler job. First picture. 20 year New Yorker being removed.
Vidal V.
Before Install
John C.
Joe K.
Boiler tune up+ Not enough hot water
Joe K.
Vidal V.
After, New buderus boiler with amtrol indirect.
Johnnie M.
Team building activities at Wilcox Energy Headquarters
Roy G.
Resolve odor issue with Bock hot water heater.
Nick T.
Installation of Mitsubishi split systems at Cooper Surgical
Roy G.
Annual efficiency tune up on a Weil Mclein gold boiler.
Roger S.
Budarus oil boiler tune up
Joe K.
Recheck boiler... Replace oil line New Yorker boiler
Roy G.
Finish installation of Trane Gas Furnace and A/C.
Steve H.
New propane tanks installed in giant’s neck Niantic ct.
Roger S.
Peerless oil boiler tune up
Chad C.
Boiler heating tune up