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Below is a listing of reviews directly from our customers.
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Local Reviews
Powered by Nearby NowKnowledgeable staff and amazing reliable service!
Lisa - Westbrook, CT
Thank you Julie for helping me to be a preferred customer. I have just recently moved to Westbrook and you have given me such peace of mind with all of your assistance. Miles and Josh were very efficient and helpful with my service tune- up. Great local business that I am happy to support!
On time great service
Gary - Madison, CT
No issues. Pleasant, on time, informative
Great service, super nice people
Lee - Chester, CT
Vidal was great - very friendly and knowledgeable. When he needed a part someone drove it right over!
fixed noisy heating pipes
Ken - Madison, CT
Vidal patiently listened to our explanation of the noise the heaters were making, because of coarse they would not make the noise while he was here. But Vidal checked different possibilities and was able to find the reason for the noise. He is a very patient, helpful and polite young man. An asset to your company
Great service
Carlin - Old Saybrook, CT
I called and someone was here within an hour. They were very friendly and professional, explaining what the problem was and how it was fixed
Great friendly service
Harry - Essex, CT
We have always used Wilcox and have always been happy with them. We will ask for Roy in the future
Friendly technician, great service! Thanks.
Tori - Essex, CT
efficient, friendly service
Rich - Clinton, CT
They installed a new furnace and a/c unit as well as moved ducting. They returned phone calls quickly, answered all our questions, gave notice of when they'd be there and stuck to it, and all sales & service personnel were friendly and professional. Pricing was competitive. Would recommend them to anyone.
Great and friendly service
Kim - Essex, CT
Roger was great and efficient!
👍🏻
Thomas - Westbrook, CT
Great service
Andi - Old Lyme, CT
The service men who came out to my house were all very polite, friendly, efficient and neat workers. Thank you Wilcox for your excellent service!
Propane fire place service
Julie - Montville, CT
I had my fire place serviced today by Vidal Velez a nice young man from Wilcox Energy Company. He was very polite, friendly, professional, & you could tell he liked his job & cared about the service he was providing. I was very happy with the service I received, & tonight I am enjoying my fire place again. I would for sure recommend this technician & company to any one.
Amazing service!
Lisa - Clinton, CT
The service tech Vidal was such a pleasure, and also meticulous in cleaning our LG ac/heating wall units. They are like brand new, thank you, Vidal represents Wilcox in the highest standard.
Excellent service, extremely professional and trustworthy!
Kristy - East Haddam, CT
Polite, knowledgeable service tech. On time leaves area clean. Great service.
Patty - Clinton, CT
Annual Service
Terry - Essex, CT
Knowledgable, professional and polite
Melissa - Essex, CT
I have had terrific experiences with both Vidal and Roy during the time I have used Wilcox.
Very great service! Arrived on time. Very informative. Fixed my noise issue
Patricia - Stonington, CT
Phenomenal Service. Above and Beyond!
Tyson R - Westbrook, CT
I should preface this review by stating that I very rarely provide feedback on customer service surveys; however, we were so impressed by Wilcox and Vidal in particular, that we needed to share! We were scheduled for a routine service tune up on our System 2000. Vidal was the service tech who came in to perform the work. upon completing the initial tune up, Vidal asked if there were any other issues or things that we had questions on. I explained to him that we have intermittently had issues with supply heat to the basement registers, and it had reached a point recently where I couldn’t even use my office downstairs on cold days! Without hesitation Vidal was all over it! He listened to us regarding the issue, identified the problem, and in a matter of 30 minutes had completely resolved an ongoing issue that we’ve had for some time now. I am very thankful for the service we received and Vidal is an absolutely top notch guy who clearly takes pride in his work and puts the customer first. Great example of why we go through Wilcox as well as the importance of a service plan......Thank you Vidal! Sincerely, Tyson R (The guy writing this from a warm basement!)
Wonderful young man.
Tom - Old Lyme, CT
Avery is an excellent representative for your company.
Great service
Karen - Madison, CT
He was on time, knowledgeable and respectful
Heating System Tuneup
John - Madison, CT
Timely Service
Henry - Old Saybrook, CT
Quickly analyzed the problem, and quickly made the repair.
Boiler replacement
Robert - Clinton, CT
Hardworking, personable and knowledgeable employees did a great job! Wllcox service department was extremely responsive to our needs. Not cheap but they proved to be worth it.
Very courteous, patient and informative. Service like “it used to be “. Thank you.
Barbara - Westbrook, CT
Amazing Service!
Marie - Old Saybrook, CT
Vidal and Roy were extremely knowledgeable, professional and friendly during their visit. Would definitely recommend!
Awesome service
Mr - Old Saybrook, CT
Very pleased with the crew. Would highly recommend to anyone!
Professional crew
Ed - Madison, CT
Small crawl space and heavy equipment — the Wilcox crew worked efficiently and cheerfully to get our heating plant installed. Well done!
Great Service and Super nice employee!
Maryjo - Old Lyme, CT
My furnace went out and Wilcox sent Vidal out within a couple hours. He was so nice and friendly and found the problem quickly. A very pleasant experience!
Great service
Betty - Westbrook, CT
Very informative
Quality boiler installation and very responsive
Ed - Old Saybrook, CT
During annual maintenance the Wilcox tech noticed that the furnace had a hole in the boiler, making it dangerous. That was on New Year's Eve. The installers showed up on the morning of 2 January to install a new Buderus boiler. Remarkable response to the problem!
Roy was awesome!
Karen - Westbrook, CT
Roy fixed the problem with the schedule feature on my thermostat in minutes! For years I was told it couldn't be fixed. He was professional and knowledgeable. Definitely will recommend him and use him again.
GREAT JOB
Keith - Old Lyme, CT
We had Wilcox install a new furnace with central air. the work was done perfectly and timely. all the guys on the job were terrific. Thanks Again.
The service was great, I was not happy with the price,but knew it had to be done,the team worked very hard
Carole W Potter - Madison, CT
the crew got here at 8Am and worked all day until 230Pm,which was good because I was FROZEN
Amazing service
Kate - Clinton, CT
V was very professional and did a great job taking the time to explain to me about what he was doing. He also was very kind and considerate. Great employee!!
Annual Furnace Tune Up
John - Madison, CT
Awesome Service
Brian - Old Saybrook, CT
Vidal arrived on time for my annual furnace service. He introduced himself and explained what he was going to do. He didn’t object to me watching over his shoulder. He was very informative. He gave some tips about my system. He was very polite and thorough. My heating system received the service that I expected. Thank you Vidal.
Budaris Boiler Installation
Sam Swoyer - Clinton, CT
Our installation was quite complex with six independent zones. The Wilcox worked showed up on time and immediately began removal of the old Burnham furnace. The new furnace was beautifully installed by the Wilcox team over the next several. They worked intelligently and efficiently. The final installation is absolutely great far exceeding my expectations. Wilcox is the best in the area. My thanks to the team (Kevin, Roger, Vidal and Jake) for a job well done!!
Great service
Kristin - Old Saybrook, CT
John was friendly, efficient and knowledgeable. We really like having Wilcox as our oil and propane supplier as well as our service company!
Great service
John - Old Saybrook, CT
John,Greg miles were great guys-very personable
Roy G.
Resolve reset problem on Dunkirk oil fired boiler and tuned it up at same time.
Roy G.
Repair Buderus propane boiler. Resolved 6A error code and cleaned boiler.
Roger S.
Weil mclain oil tune up
Roger S.
Weil mclain oil tune up
Roger S.
Burnham annual tune up
Vidal V.
Hallmark furance noises
Roy G.
Fix water leak on a Buderus oil fired boiler.
Roy G.
Resolve Buderus propane GB142 issues.
Vidal V.
Fireplace service
Avery W.
Burnham boiler tune up
Vidal V.
Buderus boiler trap clogged.
Roy G.
Repair fireplace. Pilot not lighting.
Roy G.
Install zone controls that control two air handlers and oil fired boiler.
Vidal V.
Nosies on buderus boiler
John C.
Installed best tstat
Roy G.
Repair fireplace. Propane Real Fyre.
Roy G.
Repair water leak issue on Buderus oil fired Boiler
Jacob N.
Tank replacement job
Roy G.
Finish annual tune up on Buderus Boiler.
Roy G.
Resolved a no heat issue on a oil fired Bryant furnace.
Mackinley F.
We converted the customer's electric baseboard heated home to propane. We installed a Trane propane furnace and Trane central air conditioning system.
Roger S.
Budarus oil boiler annual tune up
Roger S.
Buderus annual tune up
Vidal V.
Buderus with heat-flo indirect.
Roger S.
Weil mclain oil boiler annual tune up
Roger S.
Buderus annual tune up
Roger S.
Burnham annual oil tune up
John C.
Replaced EWC damper!!!!
Jacob N.
Installed new thermopride furnace
John C.
Fireplace service! Works now
Roy G.
Repair issue on propane fired furnace
John C.
Tuneup peerless !
Vidal V.
Oil leak, smith boiler.
Nick T.
Install Thermopride warm air furnace and TRANE air conditioning
Mackinley F.
Thermopride install in clinton with riello burner