Gladys - Clinton, CT
Erik was very professional as well as knowledgeable. He was extremely courteous and friendly. He represents Wilcox very well
Great installation crew
David - Chester, CT
The guys did a nice neat clean install of a new furnace
Lisa - Clinton, CT
The young man Jared was very professional very friendly I knew what he was doing. Very happy
Excellent Service all around...
Helen Drum - Westbrook, CT
Service was absolutely professional and timely. Called in the morning and within hours, AC and boiler were troubleshot and fixed. Pricing was excellent. They are very dependable. I have been a long term customer.
Tank replacement and multiple leak repair
Mike Sarlin - Killingworth, CT
Very happy with the work quality. Done in a timely way, good attitude, friendly service. Thank you.
David Cunningham - Old Saybrook, CT
John and team were amazing. Fast, professional and thorough. Best HVAC services provider I have experienced. Highly recommend John and Wilcox.
Awesome service! Best decision switching to Wilcox. We have been satisfied with oil and have now switched our propane. Prompt, excellent, friendly, q
Kendzior - Haddam, CT
Excellent would highly recommend.
Really first rate. The weather today was very poor and they were attentive neat and finished the job
Dave - Old Saybrook, CT
Great experience. I will hire them again
Craig - Old Lyme, CT
Jennifer - Chester, CT
Replacing the A/C in the middle of summer is something most of us dread but I cannot say enough about the experience we had with Wilcox! The team (Vidal, John and Nick) were simply awesome!!! They were here early, they were thoughtful not only about coming in and out of the house but given I work from home they somehow managed to do all the work with no disruption! I was also so impressed by their explanations on what they were doing, what to expect and what I should be doing as far as service, replacement filters, etc. Knowledgeable, thoughtful and thorough on all fronts - my definition of a trifecta! Thanks so much - you know I will always choose Wilcox!
Dianne - Westbrook, CT
Roy was professional and very efficient, he quickly discovered my A/C problem and fixed it. He went out of his way to help me put on new filters on all my units. He was friendly and took the time to answer all my questions. Great asset to your team.
Excellent experience…. Thorough and on time!
Patricia - Old Saybrook, CT
Jared was great!
MaryBeth - Essex, CT
Our air conditioning air handler in the attic hasn’t been working properly for over a year… come to find out we had several issues going on…only one of the issues (cracked drainage pipe) was fixed about a month ago by a different service tech (can’t remember his name). I called back because 1. I suspected we still had a drainage issue (the secondary pan was still filling up) and 2. The upstairs was not cooling even though the unit was running non stop. Jarod was able to troubleshoot and fix both problems immediately. I was very impressed by his demeanor and professionalism for such a young man. Wilcox is lucky to have him!
Great service. Responded so quick
Lynn - Old Saybrook, CT
Thank you so much. Jared was early. Very polite and patient with my questions. He did awesome
OMG so extactic
Anne - Westbrook, CT
So thankful for wonderful service starting with Ruth. Mack came out ASAP and got the air working promptly. He was polite and explained our issues and had the air back on within a 1/2 hour. I’m so grateful since just out of the hospital and such humid days. Thank you again.
Great service! Right on time!
Jeffrey - Old Saybrook, CT
Jared was very efficient and polite. He took care of our A/C unit first thing in the morning which was hugely helpful in this blistering heat! Before leaving he explained our options for maintenance in clear terms. Highly recommend.
Great service, professional team
Nick - Old Lyme, CT
Very courteous and professional team who installed my two new a/c units. Punctual, hardworking and respectful. A very tidy installation, both of the installation itself and the job site. Definitely recommend this team.
Excellent service. Quick. On time. Professional.
BKW - Madison, CT
Two technicians arrived with thorough knowledge of system. Professional in dress and demeanor. Great service. Thank you.
Marguerite - Essex, CT
Prompt, professional and helpful, even in a heat wave.
AC Service Call 6/29
James - Old Saybrook, CT
Issues with Wilco installed system. Techs changed fan speed to high, checked air intake to output ( 11 degree differential) and found and plugged hole in airhandler. System improved, but still cannot hold 70 degree temp - went to 73 yesterday pm and system ran continously most of the day- did come down during overnight. Techs knowledgeable and very informative to all my questioms.
Excellent and efficient service
Alexandra - Clinton, CT
Great and timely service
Glenn - Clinton, CT
Both gentlemen were professional, very polite and very responsive. A wonderful team and I greatly appreciate their help.
Quality service I’ve long received
James - Clinton, CT
T. Cusson - Clinton, CT
Wilcox sent Mike over to quote a propane job at our home. He was timely, professional and explained thoroughly how they do the job so that I could understand the process. Thank you Wilcox Energy and Mike I look forward getting the job done!
Leane - Old Saybrook, CT
Roy and Jared provide excellent service! Very respectful and take the time to answer questions!
New Mini Split installation
Patrick - Westbrook, CT
Nick and Matt did a great job installing our new mini split in the kitchen. They arrived on time, we’re very professional and friendly, and did a wonderful job with the installation. We are very pleased!
Great service as usual
Al - Old Lyme, CT
My wife and I have been doing business with Wilcox Energy for several years for oil, propane and service so when our central a/c unit stopped working properly I called them. They had a technician out the next day who diagnosed the problem as a massive air leak in the outside coil and it would be better to replace the entire unit I asked him to have the sales rep give me a call with a quote. The sales rep called with a very fair quote the next morning and I said yes and when could they start the work. He said he would talk to the service department for scheduling and also relay to them that my wife and I are older and are affected by the heat. The service manager called me at 730 am the next morning and asked if it would be okay if they installed it that day and I said yes An installer Nick was at my house half an hour later and started taking the old one out while another person went and picked up my unit Nick was very knowledgeable and explained the entire process that was going to take place. He worked all day and had the unit operating by 300 pm. He then explained and showed me how things might be different on my new unit. From diagnosis to a complete new a/c unit was only 3 days. A fantastic job was done by the entire Wilcox Energy team and we are a completely satisfied customer Thank You
Great from A to Z
Kathy - Old Saybrook, CT
I’ve been with Wilcox Energy for 20+ years. Always dependable. Office staff are always so polite and helpful. Thank you Ruth. Service men are always friendly and polite and of course do a great job! Thank you Roger and the young gentleman with him.Wilcox Energy equals peace of mind.
Stephen - Madison, CT
Jared is a true professional with a genuine interest in customer concerns and customer satisfaction. Excellent service and tune up on the AC System.
McEwen - Lyme, CT
Dear Wilcox Oil - I want to take a moment to thank Jared Zanelli for his excellent service on our AC Unit. He was incredibly thorough, took the time to illustrate and explain what was being done and left the AC in better running condition than it has been in years. He left the job site spotless and obviously has an eye for detail. Thanks Jarred for taking your job and customer satisfaction seriously. Sincerely, Adam McEwen
Generator Gas Installation
Butterworth - Deep River, CT
Great AC Installation
Mike - Old Saybrook, CT
Nick was professional, personable and patient. As usual I could not be happier with Wilcox Energy.
Efficient, clean, knowledgeable
Ed - Deep River, CT
Did a good job setting up 2 mini splits in an antique house, which can present challenges. Worked efficiently and cleaned up the site inside/outside well.
Superb Service from Wilcox
Linda - Old Saybrook, CT
Mr. Clark went above and beyond in providing excellent, efficient service today. He was knowledgeable, pleasant, and seamlessly addressed a number of unanticipated issues that came up. I look forward to continuing to do business with Wilcox.
My Mitsubishi system was professionally installed by a great team!
Carl - Waterford, CT
Vidal, Roy and Avery are clearly talented installers and an asset to Wilcox Energy. They worked like a well oiled machine. It was a pleasure to have them in my home. They were very engaging.
Installation of New Furnace, Hot Water Heater and AC units
Mark - Madison, CT
Terrific company and people to work with. Would not consider using another company !
Excellent service. Jared was professional, courteous and address all of my concerns.
Stephen - Madison, CT
Jared provided excellent service and fully professional insight about my heating and cooling system. Jared is representative of the excellence Wilcox provides in service and the team of professionals it has. Thank you.
5 Star Installation!
R James - East Haddam, CT
Nick and crew showed up right on time and did a professional installation from start to finish. The price from Wilcox Energy was very competitive plus you get their great service down the road!
Annual Furnace Service
Jill - Old Saybrook, CT
Jared arrived on time, he was courteous, professional and thorough. Always good to have the furnace cleaned and checked out by Wilcox techs
Prompt and efficient
John - Deep River, CT
Installation of Buderus oil boiler.
Fixed customers ac that tripped breaker. Cooking at full capacity now
No A/C service call. R-22
Customer ac wasn’t working. Added 410a refrigerant and changed air filters to get it up and running
New Trane AC unit installation.
Water leak out of drain for ac system. Flushed with co2 and then tested. All good now
AC Tune up
Rheem oil furnace and water heater
Burn ham oil boiler tune up
Buderus oil tune up
Boiler tune up
Inspection,Slant Fin boiler
Fixed leak in old ac system and added refrigerant to get it up and running
We are fixing a poorly piped generator during a propane swap.
Installation of Trane A/C
I am piping around a generator
Installation of case coil and 5 ton outdoor trane condenser!
Trane AC service
No ac. The air filter was plugged on the customers ac system. Replaced it and got the system running again
Trane XR condensers install with Aspen air handlers.
Trance air conditioning tune up
Repair second floor AC above garage and replace all air filters
Ac and natural gas tune up
Install Mitsubishi ductless ac
Trane AC service
Fixed water leak, bad extrol tank and high vent
Outdoor rheem unit wasn’t running. Pushed the quick disconnect in the get it running. Checked the temperature across the could and pressures at the suction line. Unit is running great now
Replaced customers condenser fan motor on their old carrier AC system to get it running to full capacity
Fix second floor A/C and wire for future nest t-stat.
Replaced a condenser fan motor on an old r22 trane unit to get the customers AC up and running