Great service, Awesome Price
Joe - Old Saybrook, CT
Great service, awesome price, great job all the way around.
Mike - Old Saybrook, CT
Rodger just completed a furnace tuneup. He arrived on time, did a very thorough job and politely answered any questions I had. Last year I had another HVAC company do a tuneup. The Wilcox Energy service inspection was way more detailed which makes this customer confident and happy! 😀
Paul - Guilford, CT
I have been working with Wilcox for over 8 years and have been very pleased with their service, attention to detail and competitive pricing. Roy and Greg were a pleasure to work with today. Very professional and very friendly. Thanks!
great service very informative nice guys
Michele - Clinton, CT
have had wilcox for 43 years have never had a problem and have always received great serve
R - Madison, CT
Megan - Madison, CT
We had our first floor unit replaced 2 weeks ago and they were terrific. They came back this week to replace our 2nd floor unit. All the guys were kind and professional. They worked clean and fast. We called Monday July 1st and our unit was replaced Wednesday the day before the 4th of July!!!
Robert - Lyme, CT
Every experience with Wilcox has been great. They service our boiler, gas fireplaces and AC. The service techs and office staff are a delight to work with.
Peter - Old Lyme, CT
Great team installed our replacement AC system and last week did Water heater repair
Tom Ostrander - East Haddam, CT
Today Lauren and the other 3 installers did a super job. They all seemed very experienced wasted no time in replacing our system. They were neat with their work and communicated throughout the day the status of the job. I would highly recommend them to anyone. In addition to our AC last week your company repaired out water heater I think it was Brendan, he was also very helpful and thorough.
James - Old Saybrook, CT
Great prompt services
Marco - Old Lyme, CT
The technician was polite, prompt and professional.
Quick response good service
Bill - Madison, CT
Excellent Experience. Neat Workmanship, Courteous Crew, Perfect System.
Albert - Killingworth, CT
The a/c replacement was effected 2-3 weeks earlier than anticipated. To our delight. Working with Wilcox Energy is efficient, reliable, and courteous. In this respect, am referring to the maintenance crew, the sales force, the systems installation team, as well as office personnel. The overall experience ranks amongst the best as regards professional, home-related services / contractors. Would use Wilcox Energy again, without question, as well as recommend them without hesitation.
Jgreene - Essex, CT
V was Time efficient, knowledgable and personable.
Wilcox is always there when we need them.
Scott - Old Lyme, CT
Have used Wilcox for a few years. Great service. Have a service call, here and there, and always come out ASAP and fix it right away. Very happy with their tech Roy. Great and knowledgeable guy-
Friendly, good and knowledgeable people!
Donna - Old Saybrook, CT
Routine annual cleaning of my burner and air conditioning unit this morning. Now set for seasonal changes and know I am well taken care of.
Judy - Old Saybrook, CT
Vidal - the tech - came out and evaluated our 25 year old system and showed me that there is a definite leak and a new system is needed( which we kind of expected). No AC He explained every step to me very thoroughly. This is why we stay with Wilcox- every single contact- from the office to the technicians are 5 ****** service. Thank you for the service!!!!
Jim - Old Saybrook, CT
Great service. Friendly and efficient
Glenn - Essex, CT
Great friendly service! Showed up on time. Great all around experience!
Chuck & Andrea - Essex, CT
The team from Wilcox that came out to install our paired Mitsubishi wall-mounted AC/heat units was excellent with their professionalism and expertise. Nick and Johnny arrived first, and Nick carefully reviewed the job and what we wanted before they started. When they came in the front door, they both took of their shoes without asking. We showed him where we wanted the inside units placed, our preference on where to run to lines, and where to place the condenser. It was a great conversation on understanding the parameters and how to optimize placement of all the components. Bottom line is that units were perfectly placed, the lines on the outside of the house were arranged to minimize the footprint, and we're very pleased at how they look on the side of the house. We wanted the outside condenser unit to be out of sight of our back deck, and this required running lines under our three-season room and fitting the pad for the unit on an uneven with ledge rock. Vidal and Greg arrived a short while later to help with the exterior work. Nick relayed to them exactly what we wanted, and they understood what we wanted and they figured out how to do this perfectly. It wasn't easy, and there was poison ivy around (we had tried to knock it down, but it just kept coming back). No complaints, no kvetching the team just put there heads together to do the install. It even started raining, pretty heavy at times, and they worked through it. "The rain is no problem, it only slows us down a little bit" they said. They were all very positive. After going through the process of getting several estimates, we had been worried about getting the correct model unit. Nick showed us the units as soon as they were unpacked so that we could confirm they were correct, and Johnny also called us as soon as the units were placed on the wall so we could inspect their work. Same for Vidal working on the outside of the house, and the lines were perfectly place with straight runs and minimal intrusion, just as we had wanted. Greg and Vidal had their work cut for them getting the outside condenser placed, and they put it exactly where we asked them to. We asked a few questions here and there along the way, and each one of them took the time to answer them. It made it easy for us to trust that they were doing an excellent job and they delivered. Hearing them work as a team as the strung the lines (not an easy task) showed how well they worked together, and how focused they were on the work. They also kept us updated on their progress throughout the day so we knew how things were going. These guys were super professional. They arrived on time and finished the job on the same day as promised, and when they showed us how to operate the units, we were so pleased with the installation. The system is super quiet inside and out, and cools rooms that at times were unusable before because of summertime heat. We've been using them off and on for several days now and we are so glad that we purchased these units, and that we had Wilcox do the installation.
Timely and great service
Michael - Westbrook, CT
Very pleasant experience
Catania - Madison, CT
technician (Roger) and service was efficient and professional
Great Installation/hookup of propane service
Bob - Clinton, CT
Metz - Madison, CT
On time and helpful
Long time satisfied customer
Susan - Old Saybrook, CT
I have always experienced prompt, skilled, effective and caring service.
Corrinia - Old Lyme, CT
Very polite, informative and engaged.
Thomas - Old Saybrook, CT
Vidal was awesome, had complete confidence in getting a high quality job from him and Wilcox as always. You have been serving this home since 1962
Great service from Vidal!
Jim - Essex, CT
Vidal was great! Very professional and personable.
Great Job on the installation of our new AC unit!
Linda - Westbrook, CT
Kevin and his team were very professional and kept me informed on everything they were doing. I appreciate the fact that Kevin put down a few drop cloths to keep the dirt from outside off the carpeting in our basement. I have to give an extra shout out to Videl for teaching me to program the new thermostat. He really does care about the customers of Wilcox Fuel - super nice guy too. Regarding pricing, our decision to call Wilcox for an estimate (worked with Matt) and eventually who we decided to go with was an easy choice. Thanks again. Linda H.
Propane Grill Connect
CCB - East Haddam, CT
Kathy - Old Saybrook, CT
Wilcox Energy is an excellent company. Their excellent service makes them the best in CT. Their service team does an excellent job keeping my furnace and A/C running at 100% and their office staff is very friendly and efficient.
Eddie - Clinton, CT
Our technician Vidal communicated clearly what the issue was and the work he would be performing as well as making recommendations for future maintenance. A real professional and great representative for your company.
Quick, clean, efficient!
Maureen - Haddam, CT
Always a great experience with Wilcox. Courteous, great service, and always willing to answer questions.
Very responsive and friendly
Glenn - Clinton, CT
MLHP - Essex, CT
Vidal was very professional.
Great guys! Quite Efficient
Dee - Westbrook, CT
Response from Wilcox Energy:
Thank you very much for taking the time to share your positive experience. We appreciate your business!
Extraordinary Service,Awesome Price
Richard - Killingworth, CT
I’m a new customer and Wilcox is great! Doug took the time to listen carefully to me and take action to solve my AC issue right away. Then I was introduced to Roy who’s my super smart tech. He came up with a great plan to solve an AC problem I’ve dealt with for years! Thanks guys!
Tom - Old Saybrook, CT
Brendan arrived promptly as scheduled and completed a complete HVAC inspection including both air conditioning and heating systems. He took time to answer my (many) questions and was thorough and knowledgeable. I was very pleased with Brendan's service visit.
Jennifer - Essex, CT
Office managed to send someone within 4 hours of my call because of my upcoming travel schedule; greatly appreciated! Service person was sooo well mannered, articulate, respectful that i was on a conference call with a client and knew what he was talking about - and even vacuumed up after some insulation shook free when the filter was being changed; wow!!
Friendly, knowledgeable service tec
Dennis - Old Saybrook, CT
Pleased with service
Trane XR Condenser and 410A Indoor coil Install on Thermopride Furnance.
Repair Heil A/C system.
Propane heat tune up and air conditioning tune up
Repair older R22 A/C unit that’s had a reoccurring problem.
Repair A/C. Older R22 system.
Repair oil leak on a Crown boiler.
Installation of Trane central air conditioning. Replacement of air handler and outdoor condenser
A/C Install Trane Unit!
Burnham boiler and trane air conditioning tune ups
Burnham oil boiler tune up
Dempster oil heat tune up
Repair multiple problems with older R22 A/C unit.
No hot water. Replace terjulund ss1 power venter
Thermostat trouble shooting
Repair A/C, Issue with thermostat
Repair reset problem on oil fired hot water heater
Repair two older R22 systems for a house being sold.
Repair on going issue with Mitsubishi Ductless system.
Repair Mitsubishi Ductless system
Central ac tune up
Boiler tune up
A/c tune up on trane outdoor unit 410a system
Repair older Rheem A/C system.
No A/C service call on a Trane A/C system.
No air conditioning service call on a Bryant system.
3 ac tune ups
Water leak AC bad pump
No AC service call
Tune up New Yorker boiler