Maryann - Essex, CT
I had a problem with my heat this morning and called Wilcox. Vidal was at my house within 1/2 hour and checked the furnace, cleaned it and made sure it was operating properly. It was also determined that I needed oil and the truck was at the house within 20 minutes of calling. I’ve been a customer of Wilcox since 1994 and have always had exceptional service!
Rita - Westbrook, CT
Roger and John were very professional, thorough and on time! Great company--very pleased with prompt response and workmanship!
Amy - Old Saybrook, CT
I had someone at my home within an hour of calling for service. Jared determined the issue and ran back to Westbrook for the part he needed and came right back. Problem was solved as soon as part was replaced.
Great Service, very knowledgeable and personable
Gary - Old Lyme, CT
Vito - Madison, CT
WilcoxEnergy did an excellent job in replacing one of my Air-conditioning units. Well organized, great communications, and they executed the job in a timely manor, could not be more pleased.
Excellent job done
Rich - Westbrook, CT
The technician that was here today was very knowledgeable neat clean and knew what he was doing. They did an excellent job on my new indirect water tank. I would highly recommend Wilcox
Meg - Old Saybrook, CT
Was in a pinch and the team at Wilcox went above and beyond for us today!
Very efficient, Great service, Very pleasant. We’re here for a while and did a spectacular job couldn’t have asked for better service
Pat - Madison, CT
Great service can’t find anyone better the group of 3 men that were here since 8:20 am until 4:45 pm did a wonderful job and spectacular timing with everything. So wonderful made everything user friendly and installed a new system.
Paul - Clinton, CT
Matthew did afine job .He was very polite also very neat ,work area was left very clean . Happy New Year
Sarah - Essex, CT
Jared was fantastic, friendly, responsive and efficient
Tina - Old Lyme, CT
Prompt, nice and helpful. What more could you ask for!
Fast service & courteous like no others!
Pamela - Old Lyme, CT
Tech was excellent!!!
John - Lyme, CT
Jared was very professional and answered all of my questions.
Jeff - Old Lyme, CT
Thank you for the prompt service!!! Vidal was wonderful to work with! Well knowledgeable and very helpful. He is welcome, always to our house. Jeff Hackett 27-1 McCurdy rd. Old Lyme
Phil - Clinton, CT
Excellent Furnace Service
Jerry Bannister - Old Saybrook, CT
Your agent cleaned and vacuumed the furnace. He also replaced its air filter. He checked the furnace for any possible future problems. He reported the furnace efficiency rate as 87.6. He was polite and gave lucid explanations of what he was doing.
Great service. On time. Polite. Clean. Respectful
Stephen - Old Saybrook, CT
Bill - Westbrook, CT
I had my oil burner cleaned this morning by Mike from Wilcox Fuel in Westbrook, Ct. this morning. I had an 800 AM appointment and Mike showed at 800 AM on the dot. He was very friendly and was able to answer many questions I had for him. I bought a new oil burner from Wilcox in September of 2020 and it was time for an annual cleaning. Mike will be a big asset to Wilcox over his young career. Thank you for everything. Regards, Bill Schneck
Liz - Old Saybrook, CT
These guys are great everything they come they are excellent. Thank you
Edwin - Essex, CT
My experience with Wilcox employees has always been extremely solid extremely dependable
Excellent work by Eric
Greg Honn - Westbrook, CT
This guy deserves a raise! He was on time and did a great job and explained everything to me. Very conscientious worker! GREG HONN
Bob - Old Saybrook, CT
Jared is very pleasant and professional and he resolved our problem quickly.
Arrived on time, knew the system and completed the update as planned
Robert - Essex, CT
Awesome service, friendly and quickly solved the problem
Roger - Westbrook, CT
Great job, figured out the problem and returned a few hours later with the parts to fix it. Thank you
Professional, Friendly, and Very Knowledgeable
Brian - Old Lyme, CT
We had a 50 gallon Heat-Flo indirect water heater installed today by Vidal and Matt. They arrived on time, explained exactly what was being done, and were friendly. Vidal gave updates along the way and walked me through all the details and things to periodocally check. They even went above and beyond and insulated my pipes and helped connect wiring for a new smart thermostat. I would highly recommend Vidal, Matt, and Wilcox Energy. Thank you.
David - Essex, CT
Vidal is a first rate technician, personable, knowledgeable, and very well mannered. He is an excellent representative for Wilcox Energy.
Rich - Westbrook, CT
Right on time and very professional!
Ken - Westbrook, CT
Great Installation & Service
Chase - Killingworth, CT
Wilcox sent five techs to replace my boiler. Everything exceeded my expectations and you could really tell the guys took pride in their work. I am very happy with the decision I made in choosing Wilcox.
Great service Mike was very helpful found our problem and fixed it
Gladys - Clinton, CT
Outstanding service and wonderful men.
Jim - Old Saybrook, CT
Both gentlemen that came over were professional, transparent, helpful and knowledgeable! We’ll done
Susan - Haddam, CT
Very promo, friendly, clean, and professional
Mathew arrived on time, was very pleasant, courteous, and professional. His estimate of one hour was spot on. I would endorse his work wholeheartedly.
Jane - Old Lyme, CT
Great professional service.
David - East Lyme, CT
They arrived on time. Knew exactly what they were to do. Had all parts and equipment they needed with them. They were polite, efficient and neat.
Burner stopping running after being serviced
Kenneth - Westbrook, CT
The furnace service person showed up on time and was friendly. Later in the day, I went into the basement and noticed that the burner had failed to start. I called Wilcox and they sent another service person who bled the oil line to remove air and the burner stated fine.
Response from Wilcox Energy:
Thank you for your honest feedback - We are sorry you had to call us back after your tune up; but glad we were able to get someone back promptly to get your heat back up and running. We pride ourselves on our level of customer service and we continuously train and work with our technicians to avoid these types of call-backs. We appreciate your business, and thank you again for your honest feedback.
Nicole - Old Lyme, CT
Vidal was prompt to arrive for the service - the time frame was 10-12, and he arrived at 11. He quickly identified the reason our fan was not blowing for our heat, and was able to replace the part. He couldn’t be more thrilled to have our heat working since the temps are dropping to the 30s at night.
John - Old Saybrook, CT
JG - Old Saybrook, CT
Jared installed two new thermostats today. He was efficient, neat, careful and thorough. Hr quickly installed each, then explained how each thermostat works vs the old ones. Excellent work!
Good job. Took time to explain my concerns.
Linda - Old Saybrook, CT
Roy did a fantastic job getting our gas fireplace turned on! Very professional!
Anne - Old Saybrook, CT
Excellent service highly recommend!
Fireplace service call
Service on Buderus boiler.
Buderus hydro air oil tune up
Replaced pilot assembly on propane fireplace
Tune up, Tstat install
Residential Heating Oil Delivery to our automatic delivery customer.
We replaced the propane tank that was there with one of our own. Ran a leak test and got everything set up. We also tuned up the oil heat system.
Burnham Oil Boiler Tuneup
New Trane AC install with hydro coil
Propane fill plus fire up units
New peerless boiler install with Beckett burner
Heat pump service
Replace problem thermostat on first floor
Fix issue with oil fired furnace
Buderus oil boiler tuneup
Buderus Oil boiler tuneup
Installation of New Yorker boiler.
Pilot relight, check fireplace
Replaced pilot assembly on fireplace
Peerless Boiler tuneup
No heat 2 zones thermopride furnace
Oil Boiler tuneup
New peerless with Reillo burner
Oil furnace tuneup
Ruud gas furnace tuneup
Tune up of New Yorker boiler
Replaced old Natural Gas Boiler with a new one
Fireplace and furnace tune up
Buderus oil tune up
Oil-fired Furnace and Water Heater Tune-ups