Great service, polite, communicative and responsive.
Elizabeth - Lyme, CT
Jared was polite, told me everything he was doing before he did it and was accommodating of my requests. Couldn’t have been better!
Very good service!
Blair - Old Lyme, CT
Excellent and helpful service technician. Matthew was a pleasure to have in our home!
Fast and Friendly!
Dorset Lane - Madison, CT
Jared was very knowledgeable and Incredibly professional, and a pleasure to work with! Thanks for the quick response!
Great AC Service/Fix
Dinos - Salem, CT
Vidal came quickly, at short notice, he was polite, listening to my explanation and let me know exactly what he was going to do and what problem he was going to look for. The AC was fixed in no time and all the cost options discussed before we decided how to proceed. Everything is working well now. Thanks!
Excellent same day service for urgent problem
Ethan - East Lyme, CT
Mr. Velez responded to a call on the same day of our call, fitting us in for a split unit not providing any cooling. He quickly established the problem, explained the steps necessary to test and then repair the system and made time to get the whole job done on the same day. Compared to HVAC technicians from other companies, he was very thorough and knowledgeable. Excellent service! Pricing is from Wilcox Energy and is reasonable for market rates (which are high right now, especially refrigerant prices).
Absolutely Great Service!!!
Flora - Clinton, CT
I've used Wilcox since 1999 when I first moved to this house. I received a recommendation from a former friend in Woodbridge and have never been disappointed..The cost has always been reasonable and the service has always been excellent in every way whether on a scheduled or emergency basis. Technicians have been skilled, helpful, courteous. Today Jared Zanelli came to tune up the air conditioning and did a repair to prevent potential problems. I am very grateful . I am pleased to be able to provide feedback and will continue to recommend Wilcox to friends.
Melissa - Essex, CT
John, Roy and team installed our new A/C system. Great service and professionalism as always.
Knowledgeable technicians; Great Service
Collier - Essex, CT
Vidal and Matt were very professional, courteous and thorough with annual maintenance of our AC systems.
Kassim - East Lyme, CT
Wilcox technicians are knowledgeable and highly professionals. Show up on time and get the work done well.
Thumbs up / 5 Stars
Larry - Clinton, CT
Both Bill and Chris were very professional and very personable. They were very easy to work with. The job looks great. Great workmanship.
Play with quality and timing of service
John - Essex, CT
Tom - Essex, CT
Service employees showed up on time and did a good job. Very friendly.
Great customer service. I appreciate the service manager accommodating me.
Shannon - Clinton, CT
Great service. Jarod. Is fantastic. Very pleasant and friendly. Always ready to answer my questions. Cleaned our furnace and explained all that he
Joan - Madison, CT
He did a great job and cleaned up and locked up the basement. We are very pleased
Very Impressive Worker
Sue - Madison, CT
Jared did a great job! He is very personable and knowledgeable.
Great service, very respectful young men
Velez - Killingworth, CT
Vidal Jarret and Eric were friendly respectful and hard working.
Prompt service and thorough job
Brian Z - Old Lyme, CT
Chad and Erik were great. They arrived on time and were able to diagnose and repair my oil boiler relief valve. They walked me through every step and answered questions I had along the way. I would highly recommend Chad, Erik, and the Wilcox Energy team for any HVAC needs.
Tyler - Old Saybrook, CT
Steve - Clinton, CT
Jared and Vidal did a fantastic job replacing our central AC unit. They made a terrific suggestion on running the interior line a different way to make more useable space in the basement.
Jennifer - Guilford, CT
After multiple trips from service people, Jared diagnosed what no one else saw for years! He came back with Chad and fixed our system and made great friends with our two dogs. Definitely recommend this great team!
Sue - Essex, CT
Vidal came to my home regarding an emergency service. He was polite, professional and explained everything to me. I am glad that my energy company, Wilcox Energy employs such competent technicians!
Fast & great service
Mark - Killingworth, CT
Very professional & knowledgeable, politely friendly
Amazing customer service. Thorough, kind and accommodating
Owen - Westbrook, CT
Marlene - Clinton, CT
Our experience during a very difficult time could not have been better. Jared and his team were courteous, professional and efficient throughout the process of diagnosing our heating problem and replacing our boiler. We never hesitate to turn to Wilcox Energy.
Andrew - Lyme, CT
Vidal was extremely knowledgeable and thoughtful when he responded to my call on a Sunday evening. After diagnosing the issue he promptly ordered the parts and installed them the morning they arrived. The entire Wilcox team was extremely responsive and helpful every step of the way. Thank you for the service and peace of mind that you have us covered when we need you!
AMAZING service technician!
Jason - Killingworth, CT
Jared was on time, explained the issue/solution thoroughly, and resolved the problem(s).
Howard - Westbrook, CT
Cartier - East Lyme, CT
He was on time neat thorough it was a very pleasant experience
Melissa - Essex, CT
Shane - Old Lyme, CT
William - Westbrook, CT
Jared was very professional and informative. I appreciate that he doesn’t mind answering my questions.
Jared - Essex, CT
Richard - Old Lyme, CT
Was not at home when defect noticed. He handled everything professionally.
Susan - Westbrook, CT
Jared was polite, thorough, and knowledgeable.
Jolene - Westbrook, CT
I scheduled my yearly boiler service and when the gentlemen came I explained that we have been having issues in certain rooms getting heat. They promptly took a look at the rooms and started looking into why it wasn’t working. They were able to get the heat working in all rooms better then before and cleaned the boiler within hours. They were courteous and efficient! Great experience
Jack - Madison, CT
Tom - Essex, CT
Matt and Jared not only expertly fixed our systems, they also took the time to educate us on how to operate our systems. They REALLY went above and beyond!
Same-day service, helpful technician
Ethan - Lyme, CT
I was pleased that Wilcox gave me same-day service to address a burner fault I was having. (I have a service contract.) The field tech, Michael, diagnosed the problem within moments, and communicated his plan to fix it. He took a minute to educate me about my system, and proposed an improvement that would eliminate this problem in the future.
Bob - Old Saybrook, CT
Called Wilcox Oil for a boiler issue this morning and they had 2 repairmen here in a couple of hours. Diagnosed and repaired the issues quickly and professionally! Great Service
Fern - Westbrook, CT
Mac was so pleasant to work with and he did a great job. Very efficient and knowledgeable. I hope he services us again! We love Wilcox and wish our company was as good in Ohio.
3 AC tune ups fix wiring add gas
2 furnace, 2 A/C, and mitsu tuneup
No A/C service call
Noises on oil burner and also water part leaking
40 gallon hot water heater install
A/C tune up on a Mitsubishi ductless and Normal ducted unit. Also, heating tune up on a oil fired boiler
AC annual maintenance
Lack of A/C 410a unit
Mitsubishi 1 to 1 . Leak search.
A/c tune up
Ac install completed!!! Trane AC
No ac 2nd floor
Boiler & 2 A/C tuneups
I am piping propane I a Generac generator
new water heater
Boiler & 2 AC tuneups
Tune up on burnham
Not enough hot water peerless boiler
Mitsubishi 3 to 1 hyper heat pump install
A/C & gas furnace tuneup
Added a supply duct to system.
Gas furnace service call, replaced inducer and pressure switch
Trane AC install
Zoning work 3 zones new wireless tstats
After hours Baxi boiler
Tune up service call