See What Our Customers Say...

Great service, Awesome Price

Joe - Old Saybrook, CT
4 days ago

Great service, awesome price, great job all the way around.

Meticulous Service!

Mike - Old Saybrook, CT
5 days ago

Rodger just completed a furnace tuneup. He arrived on time, did a very thorough job and politely answered any questions I had. Last year I had another HVAC company do a tuneup. The Wilcox Energy service inspection was way more detailed which makes this customer confident and happy! 😀

Excellent service/Competitive

Paul - Guilford, CT
9 days ago

I have been working with Wilcox for over 8 years and have been very pleased with their service, attention to detail and competitive pricing. Roy and Greg were a pleasure to work with today. Very professional and very friendly. Thanks!

great service very informative nice guys

Michele - Clinton, CT
11 days ago

have had wilcox for 43 years have never had a problem and have always received great serve

Quick resolve

R - Madison, CT
12 days ago

Terrific service!

Megan - Madison, CT
18 days ago

We had our first floor unit replaced 2 weeks ago and they were terrific. They came back this week to replace our 2nd floor unit. All the guys were kind and professional. They worked clean and fast. We called Monday July 1st and our unit was replaced Wednesday the day before the 4th of July!!!

AC service

Robert - Lyme, CT
18 days ago

Every experience with Wilcox has been great. They service our boiler, gas fireplaces and AC. The service techs and office staff are a delight to work with.

5 star

Peter - Old Lyme, CT
18 days ago

5 star

Great team installed our replacement AC system and last week did Water heater repair

Tom Ostrander - East Haddam, CT
19 days ago

Today Lauren and the other 3 installers did a super job. They all seemed very experienced wasted no time in replacing our system. They were neat with their work and communicated throughout the day the status of the job. I would highly recommend them to anyone. In addition to our AC last week your company repaired out water heater I think it was Brendan, he was also very helpful and thorough.

Boiler

James - Old Saybrook, CT
19 days ago

Great experience

Great prompt services

Marco - Old Lyme, CT
19 days ago

The technician was polite, prompt and professional.

Quick response good service

Bill - Madison, CT
20 days ago

Excellent Experience. Neat Workmanship, Courteous Crew, Perfect System.

Albert - Killingworth, CT
21 days ago

The a/c replacement was effected 2-3 weeks earlier than anticipated. To our delight. Working with Wilcox Energy is efficient, reliable, and courteous. In this respect, am referring to the maintenance crew, the sales force, the systems installation team, as well as office personnel. The overall experience ranks amongst the best as regards professional, home-related services / contractors. Would use Wilcox Energy again, without question, as well as recommend them without hesitation.

Great service

Jgreene - Essex, CT
21 days ago

V was Time efficient, knowledgable and personable.

Wilcox is always there when we need them.

Scott - Old Lyme, CT
23 days ago

Have used Wilcox for a few years. Great service. Have a service call, here and there, and always come out ASAP and fix it right away. Very happy with their tech Roy. Great and knowledgeable guy-

Friendly, good and knowledgeable people!

Donna - Old Saybrook, CT
23 days ago

Routine annual cleaning of my burner and air conditioning unit this morning. Now set for seasonal changes and know I am well taken care of.

Exceptional Technician

Judy - Old Saybrook, CT
23 days ago

Vidal - the tech - came out and evaluated our 25 year old system and showed me that there is a definite leak and a new system is needed( which we kind of expected). No AC He explained every step to me very thoroughly. This is why we stay with Wilcox- every single contact- from the office to the technicians are 5 ****** service. Thank you for the service!!!!

Homeowner

Jim - Old Saybrook, CT
24 days ago

Great service. Friendly and efficient

Cleaning

Glenn - Essex, CT
25 days ago

Great friendly service! Showed up on time. Great all around experience!

Excellent Service

Chuck & Andrea - Essex, CT
26 days ago

The team from Wilcox that came out to install our paired Mitsubishi wall-mounted AC/heat units was excellent with their professionalism and expertise. Nick and Johnny arrived first, and Nick carefully reviewed the job and what we wanted before they started. When they came in the front door, they both took of their shoes without asking. We showed him where we wanted the inside units placed, our preference on where to run to lines, and where to place the condenser. It was a great conversation on understanding the parameters and how to optimize placement of all the components. Bottom line is that units were perfectly placed, the lines on the outside of the house were arranged to minimize the footprint, and we're very pleased at how they look on the side of the house. We wanted the outside condenser unit to be out of sight of our back deck, and this required running lines under our three-season room and fitting the pad for the unit on an uneven with ledge rock. Vidal and Greg arrived a short while later to help with the exterior work. Nick relayed to them exactly what we wanted, and they understood what we wanted and they figured out how to do this perfectly. It wasn't easy, and there was poison ivy around (we had tried to knock it down, but it just kept coming back). No complaints, no kvetching the team just put there heads together to do the install. It even started raining, pretty heavy at times, and they worked through it. "The rain is no problem, it only slows us down a little bit" they said. They were all very positive. After going through the process of getting several estimates, we had been worried about getting the correct model unit. Nick showed us the units as soon as they were unpacked so that we could confirm they were correct, and Johnny also called us as soon as the units were placed on the wall so we could inspect their work. Same for Vidal working on the outside of the house, and the lines were perfectly place with straight runs and minimal intrusion, just as we had wanted. Greg and Vidal had their work cut for them getting the outside condenser placed, and they put it exactly where we asked them to. We asked a few questions here and there along the way, and each one of them took the time to answer them. It made it easy for us to trust that they were doing an excellent job and they delivered. Hearing them work as a team as the strung the lines (not an easy task) showed how well they worked together, and how focused they were on the work. They also kept us updated on their progress throughout the day so we knew how things were going. These guys were super professional. They arrived on time and finished the job on the same day as promised, and when they showed us how to operate the units, we were so pleased with the installation. The system is super quiet inside and out, and cools rooms that at times were unusable before because of summertime heat. We've been using them off and on for several days now and we are so glad that we purchased these units, and that we had Wilcox do the installation.

Timely and great service

Michael - Westbrook, CT
30 days ago

Very pleasant experience

Catania - Madison, CT
30 days ago

technician (Roger) and service was efficient and professional

Great Installation/hookup of propane service

Bob - Clinton, CT
32 days ago

Nice

Metz - Madison, CT
32 days ago

On time and helpful

Long time satisfied customer

Susan - Old Saybrook, CT
32 days ago

I have always experienced prompt, skilled, effective and caring service.

Great service!

Corrinia - Old Lyme, CT
33 days ago

Very polite, informative and engaged.

Thomas - Old Saybrook, CT
34 days ago

Vidal was awesome, had complete confidence in getting a high quality job from him and Wilcox as always. You have been serving this home since 1962

Great service from Vidal!

Jim - Essex, CT
34 days ago

Vidal was great! Very professional and personable.

Great Job on the installation of our new AC unit!

Linda - Westbrook, CT
37 days ago

Kevin and his team were very professional and kept me informed on everything they were doing. I appreciate the fact that Kevin put down a few drop cloths to keep the dirt from outside off the carpeting in our basement. I have to give an extra shout out to Videl for teaching me to program the new thermostat. He really does care about the customers of Wilcox Fuel - super nice guy too. Regarding pricing, our decision to call Wilcox for an estimate (worked with Matt) and eventually who we decided to go with was an easy choice. Thanks again. Linda H.

Propane Grill Connect

CCB - East Haddam, CT
37 days ago

Great service!~

Excellent service!

Kathy - Old Saybrook, CT
37 days ago

Wilcox Energy is an excellent company. Their excellent service makes them the best in CT. Their service team does an excellent job keeping my furnace and A/C running at 100% and their office staff is very friendly and efficient.

Excellent Technician

Eddie - Clinton, CT
38 days ago

Our technician Vidal communicated clearly what the issue was and the work he would be performing as well as making recommendations for future maintenance. A real professional and great representative for your company.

Quick, clean, efficient!

Maureen - Haddam, CT
39 days ago

Always a great experience with Wilcox. Courteous, great service, and always willing to answer questions.

Very responsive and friendly

Glenn - Clinton, CT
40 days ago

Nice job

MLHP - Essex, CT
43 days ago

Vidal was very professional.

Great guys! Quite Efficient

Dee - Westbrook, CT
45 days ago

Response from Wilcox Energy:

Thank you very much for taking the time to share your positive experience. We appreciate your business!

Extraordinary Service,Awesome Price

Richard - Killingworth, CT
45 days ago

I’m a new customer and Wilcox is great! Doug took the time to listen carefully to me and take action to solve my AC issue right away. Then I was introduced to Roy who’s my super smart tech. He came up with a great plan to solve an AC problem I’ve dealt with for years! Thanks guys!

Wonderful service!

Tom - Old Saybrook, CT
52 days ago

Brendan arrived promptly as scheduled and completed a complete HVAC inspection including both air conditioning and heating systems. He took time to answer my (many) questions and was thorough and knowledgeable. I was very pleased with Brendan's service visit.

AC servicing

Jennifer - Essex, CT
55 days ago

Office managed to send someone within 4 hours of my call because of my upcoming travel schedule; greatly appreciated! Service person was sooo well mannered, articulate, respectful that i was on a conference call with a client and knew what he was talking about - and even vacuumed up after some insulation shook free when the filter was being changed; wow!!

Friendly, knowledgeable service tec

Dennis - Old Saybrook, CT
56 days ago

Pleased with service