See What Our Customers Say...
Below is a listing of reviews directly from our customers.
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Local Reviews
Powered by Nearby NowGreat Service!
Cheryl - Clinton, CT
Great
Mrs - Madison, CT
Great young fellow. A true gentleman who handles himself very well & answered all questions asked & was truly grateful for being part of the Wilcox team. He is a keeper & most eager to be of assistance. Mrs
Great job!
Chad - Old Lyme, CT
Thank you Wilcox for bringing our 1700s house into the 21st century with heat and AC! Much appreciation to the team Roy, Jared, V, and of course Matt for bringing it all together.
Propane heater installation
Rebecca - Deep River, CT
I was very pleased with the installation. The process went smoothly without any issues or delays. Jared and Roy are knowledgeable, professional and polite. I highly recommend them and Wilcox Energy.
Great service
Mark - Old Saybrook, CT
Arrived on time and were able to determine our problem quickly and do the repair. Both service techs were very friendly and pleasant to have in our home.
Great service
Matt - Madison, CT
Great annual service and had them install two new WiFi thermostats. They were wonderful and courteous. Great job!
Amazing service
Andrew - Old Saybrook, CT
Roy was very professional and explained everything he was doing so I could understand. He fixed our issue and went above and beyond to figure out the system.
Great service
Bryan - Old Saybrook, CT
Great service. Went above and beyond and extremely knowledgeable. Thank you
Great Sunday Morning Emergency Service!
Martin - Old Lyme, CT
Great service! Woke up to the boiler not working on a Sunday morning and he was over within an hour to fix it. Had it up and running very quickly. Thank you!
Awesome service as usual.
Joe - Killingworth, CT
Been a customer for 35 years with no complains.
Superb
Marguerite - Essex, CT
Matt was prompt, efficient, capable and answered all of our questions patiently, even solving the problem of the kick toe heater. He also cleaned up after himself, definitely above and beyond!
Great service
Mountz - Old Saybrook, CT
Great service
Great customer experience!
Melinda - Clinton, CT
Wilcox accommodated my schedule and was able to promptly send a technician out to not only attend to my tune up but do some additional work I requested. Videl was professional and helpful snd even provided batteries when the thermostat indicated low. 30+ year customer and trust them implicitly. Also, live the phone greeting “ We are located on the town green in Westbrook” they live up to a neighborly feel and commitment. Big kudos!
install new furnace
Nancy - Westbrook, CT
the young men worked so very hard - Jared and his 2 friends ( V)were neat, clean, polite, thorough, and gave me explanations I could understand I am sorry but I do not remember the other names
Great experience, great team
Kim - Madison, CT
The team worked well together, clear communication with me, personable and knowledgeable
New furnace
Michael - Madison, CT
Wilcox always delivers. They take care of my oil, my furnace and my AC. Every service call I have ever made in nearly 8 years has been answered quickly and efficiently. The technicians are the best in the business. This time around I needed to replace a 25yo furnace. They got it done quickly and cleanly and just in time for colder temps. Thank you again for taking care of this old home.
Wilcox Energy - Eric
Tim - Clinton, CT
Outstanding service today. Eric was on time, very knowledgable, explained what he was doing. He was excellent and cleaned up after, couldn’t ask for a better service appointment/experience. Wilcox Energy is always reliable, great people in the office as well. Always great service, reliable, smart techs who service the client. Thank you!!!!!! Tim C
Service was exceptionable!
Ruth - Old Saybrook, CT
The Wilcox Team showed up on time and worked all day to get my new oil burner and water heater installed. I was very pleased with the great service they provided and they didn't disappoint. Thank you for the quality service / work!
Great Service
Gary - Clinton, CT
Furnace cleaning
Dana - Clinton, CT
Great Service as always
Betty - Old Saybrook, CT
A very nice addition to the team.
Great service !
Laurie - Old Saybrook, CT
Wilcox was able to send Vidal hours after I called . Vidal was very professional and explained everything to me which I appreciated.
Very professional, knowledgeable and kind.
Judy - East Lyme, CT
Excellent Customer Service, Well Trusted!
Mary - Madison, CT
We had to have a water heater replaced, the process was seamless! We wanted to upgrade to an energy efficient model. Roy and John came to install today, so respectful, so knowledgeable. Roy explained the new water heater in great detail before we left and made sure we were happy. Thank you for the exceptional service!
Great service!! Excellent jon
Shirley - Old Saybrook, CT
Both gentlemen were good at what they do. Willing to answer all my questions. Very respectful. Mathew is an awesome kid. He’s a keeper.
Great service
Patricia - Stonington, CT
Very professional and explained everything
Great service
Andre - Old Saybrook, CT
Wilcox installed a new air conditioning system in one day with minimal disruption of our day. Always professionals.
Great service!
Maggie - Old Lyme, CT
Wilcox has been out oil company for four years since we moved from Oregon. They’re friendly, honest and dependable.
Service with a smile
Margaret - Westbrook, CT
Very kind and caring young man. Quietly going about his job. Knowledgeable and friendly. Great experience.
Wonderful service for the last 14 years.
Theresa - Deep River, CT
This is a very dependable, trustworthy and reasonably priced company. The technicians are knowledgeable and neat in their job performance.
Very nice and helpful
Helen - Old Lyme, CT
Ready for the season
Steven - East Lyme, CT
Timely, friendly and competent service as usual.
Great service
Sandy - Essex, CT
My experience with Wilcox was great, from sales to the crew installing my air handler and hot water heater.
Great service, excellent value!
Joe - Madison, CT
Top notch service and customer service!
Great experience with Wilcox.
Helen - East Lyme, CT
Excellent service. Old heat & AC removed and new systems installed in just under 2 days as was promised. Team of 3 worked really well together & were very professional. Only issue they were unable to address was 2 zones as they no longer have a person to do the duct work. Highly recommend Wilcox for routine maintenance, emergency repairs, and new systems.
Good routine service
Chris - Clinton, CT
Good job. Prompt and efficient
As usual, great service!
Judith - Madison, CT
Avery was a friendly technician and knowledgeable in his work. He even gave me a suggestion on how my dehumidifier could be hooked up to the A/C system so it could drain instead of me using my bucket.
On time efficiengt service
James - Waterford, CT
Very thorough.
Rosemary - Westbrook, CT
Very good job
Service call
Tom - Essex, CT
Service call: Vidal was fantastic! He explained everything and was very friendly & helpful! Knew exactly what to look for and found the problem right away.
Jared Z.
Install of trane heat pump
Erik Z.
Thermo-Dynamics Oil-Fired Boiler Tune-up
Matthew O.
Performed an annual tune up service on a propane Trane furnace.
Matthew O.
Trane gas furnace tuneup
Erik Z.
New Yorker Oil-Fired Boiler Tune-up
Roy G.
Installation of Heat Pump, Mitsubishi air handlers and outdoor unit.
Jared Z.
Install of wall furnace
Roger S.
Thermostat issues
Jared Z.
Install tstats and tune up
Roy G.
Get new propane fired furnace and A/C up and running and install neutralizer for condensate.
Jared Z.
Tune up New Yorker
Vidal V.
No hot water
Vidal V.
No hot water Utica boiler
Matthew O.
2 A/C tuneups & gas boiler tuneup
Roger S.
Thermo pride oil tune up
Vidal V.
Annual heating tune up thermopride furnace.
Roger S.
Buderus oil boiler tune up
Jared Z.
Install of peerless boiler
Nick T.
Installed TRANE 16 Seer AC Coil
Roger S.
System 2000 oil tune up
Vidal V.
Peerless boiler new install!
Erik Z.
Buderus oil-fired boiler tune-up
Vidal V.
Re pipe boiler, Weil McLain.
Erik Z.
Burnham boiler tune-up
Roy G.
Installation of oil fired Peerless boiler and Amtrol Indirect
Erik Z.
Buderus Oil-fired boiler tune-up
Jared Z.
Tune up Buderus
Jared Z.
New oil line + furnace heating tune up
Jared Z.
Heating annual tune up, Thermopride furnace with Riello Burner
Jared Z.
Tune up, Riello burner, peerless boiler
Vidal V.
AC water leak
Vidal V.
Changed customer thermostat.
John C.
Installation of new boiler!!!
Roy G.
Installation of Heat Flo Indirect water heater.
Roy G.
Installation of a new R410-A Trane condenser and Trane indoor coil