What To Look For In A Boiler Repair Company

image of a residential boiler room

Heating systems are expensive, complex, and delicate machines. Therefore, do-it-yourself HVAC repairs should never be an option. This can also void the warranty. Moreover, tinkering with a system without the needed knowledge can put you and your family in harm’s way. Do not take unnecessary risks to save money because you might spend more in the long run. Leave heating and cooling repairs to HVAC professionals. This article lists a few things to help you when looking for a boiler repair company.

Explore Our Boiler Repair Services Call To Schedule A Free, In-Home Estimate

Why Finding a Reputable Boiler Repair Service Is Essential

The HVAC company’s reputation should be your guide. Consider this first before any other factor. Do so by reading testimonials from recent customers. You can learn a lot from others’ experiences and ensure the same does not happen to you. Likewise, you can also use a positive experience to find HVAC companies with a good track record. Reading online feedback from real clients will help you see the company’s good and bad sides. You can also ask your family, friends, and neighbors about the boiler companies they’ve worked with before. It is a good idea to get their recommendations.

National Vs. Local Boiler Repair Companies

image of an hvac contractor shaking hands with homeowner after boiler repair

A business’ growth is dependent on the quality of service they offer. National HVAC repair companies have a high chance of having highly trained technicians on their team. Unfortunately, you have to pass through corporate protocols and red tape whenever you experience an issue. This can be a frustrating process to go through.

On the one hand, small, local HVAC companies offer many benefits that corporations do not. Some of these are local knowledge, customized services, and potentially faster responses because of their proximity. Local HVAC companies are also notorious for prioritizing customer service as this is their means to stay in business. Make sure you consider these factors as well when choosing an HVAC company.

Call Today: (860) 399-6218

HVAC Company History

If you have listed your preferred boiler repair companies, the next step is researching their histories. This includes determining how long they have been in the business and the people that were vital in the company’s development. The former speaks about how well its owners manage the company. It also shows how much customers like their service. It is hard to go wrong with an established business that has been providing service for decades.

Boiler Manufacturer Partners

image of a new boiler

All boiler service companies build different manufacturer partnerships as this helps strengthen their abilities to service their systems. This way, HVAC technicians are equipped with specialized knowledge and have parts readily available when replacements are needed. Look for an HVAC company that has a partnership with your boiler’s brand. If you are unsure of your boiler’s brand, check the nameplate as it should contain all the information you need about your boiler.

Call To Schedule A Free Consultation

Customer Service

hvac customer service

The boiler repair company should satisfactorily answer any queries you have. If your boiler still acts up even after repairs are finished, the technicians should come back and repair it. The HVAC company’s website should have several contact options as well as transparent prices. The representative should be helpful and attentive to your service needs. See if they will go above and beyond for the initial assessment. Check the reviews the company received as well while paying attention to the customer service feedback.


Faulty heating units can be potentially dangerous. Professionals should handle the matter as amateurs might end up making the boiler problem worse. Therefore, verify that the HVAC company has the license to operate. The technicians should also have individual licenses. Check whether the company is fully insured as well. After all, insurance can help pay for damages when things go wrong. It ensures that you are protected financially no matter what happens.

Learn More About Our Boiler Repairs Call To Schedule A Free Estimate

In-Home Estimate Vs. Over-The-Phone Estimate

Most HVAC companies will provide you with free estimates. However, some will attempt to give it over the phone. This can lead to inaccurate evaluations and quotes. Techs who visit your home will determine the boiler problem more effectively since they have taken the opportunity to inspect the situation. They will give you a written estimate for the work that your boiler requires. A written boiler repair estimate will make sure that they stay true to their word.

Boiler Repair Cost & Second Opinions

Before finally settling with an HVAC repair company, get estimates from several contractors first. Even if you already have a company you like, it is still recommended that you get a second HVAC opinion. Heater repair can cost you hundreds, if not thousands, of dollars. It is always good to have several alternatives. It is the same with the diagnosis and proposed fixes. One HVAC technician might recommend replacing multiple parts while the other will demonstrate that only one malfunctioning component needs to be replaced.



Repairing boilers is challenging. Therefore, it should be left in the capable hands of an HVAC contractor who is both reputable and experienced. The boiler repair company should have superior customer service and strong manufacturer partnerships. They should also have verified licenses, flawless safety records, and insurance coverage. Always get several estimates and second opinions, so you are sure that you get optimum services at all times. Remember that setting a high standard means you enjoy the best results.

Call Wilcox Energy For Your Home Heating Requirements


Wilcox Energy provides high-quality heating and cooling services in the area. Rest assured, our professionally certified technicians can conduct excellent HVAC maintenance, repairs, replacements, and installations. Each of our techs is equipped with the right tools, knowledge, and experience to ensure all works are done accurately.

Our company offers highly affordable and competitive heating and cooling service costs in the area. If you need to replace your HVAC system, we can recommend the best one for your home and budget. We always prioritize your comfort, energy efficiency, indoor air quality, and more. Schedule your next service appointment with Wilcox Energy for a free, in-home estimate.

Call Now: (860) 399-6218 Explore Our Case Studies

For more information about heating and cooling systems, be sure to contact Wilcox Energy. You can contact us at (860) 399-6218. We offer a full line of heater and air conditioner repairs, maintenance services, and installations.